Conditions of payment and cancellation

The stipulated price only refers to the execution of the tour. You will be charged additional fees for extra services. Unless otherwise arranged, payment must be made in cash at the beginning of the tour. Cancellations at least 48 hours before the tour will incur no charge. After that you will be charged a fee of 50% of the price of the tour. If the visitor is late, the stipulated fee without deductions is payable. If you are running late, please contact the tour guide. The maximum waiting time is 30 minutes. The fee is nevertheless payable. If you are more than 60 minutes late, the tour guide generally has the right to cancel the tour. If the tour guide or a representative is not at the meeting point at the agreed time, the visitor can seek redress from the Gästeservice Lübeck. Possible admission fees are not included in the price. For other issues, legal regulations shall apply. The place of jurisdiction is Lübeck.